Service and Customer Service

 

The customer service is the fundamental basis of oering an excellent portfolio of services to our beneficiaries, can be considered as an indispensable pillar to handle situations that arise day after day and from them, to be able to take those opinions as a reference for an improvement that leads to excellence. Executing it with the help of tools will help you quickly reach the goals of your organization through modules.

 

Thanks to the call recording system, your organization can support multiple phone conversations with the possibility of reproducing them as many times as necessary to detect areas of opportunity during their market strategies.

 

Having at your fingertips information of your clients, will allow you to know your needs and optimize customer service. With CenterWare Reports you can generate reports that will help you measure campaigns with greater or lesser scope, achievement of goals, etc. and through these results improve market strategies.

 

The companies dedicated to the area of credit and collection, may increase your portfolio and have a greater impact on customer contact, through predictive, progressive and intensive call dialing, avoiding wasted time when dialing and nding phones that are busy or unanswered.

 

Your company will be able to generate calls that will be assigned to the agents, thanks to a truly intelligent marker that works based on statistics from its database. It also guarantees having control over telephony expenses, more effective contact and the dramatic increase in the volume of charge in your contact center with greater protability.

 

It oers automatic voice response solutions, which perform functions such as: information about past due balances, due balances, points accumulated by a promotion, sending statements by fax, etc.

 

Reduce wait times and guide your clients with the agent suitable!

 

Having waiting times during customer service is inevitable and is one of the most common causes of dissatisfaction, that is why creating friendly experiences increases delity in your organization.

 

Providing quick service experiences makes customers demand decrease waiting times in the different stages of the process of providing services, make it easy through an interface that will guide your client to follow the desired process and reach your request.

Personalized services have been able to win over consumers and establish long-term relationships. Being a service made to the the customer, will mean more time and dedication, as well as the permanent contact to know their requirements and know what they expect from the service oered.